To make the Presence headset louder, updating the firmaware for the headset is the way to go!
We've got a handy set of instructions on how to do this here.
Once your update completes, that’s all she wrote! Your Presence should have nice, loud sound for calls now! Woohoo!
Questions about this process? Run into problems? Just ask Product Support at 1-800-923-0018
Time for a new headset?
Many Sennheiser Presence users have switched to the Leitner LH380!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
July 24, 2023
People can barely hear me when I talk. Mic is not working very well at all.
———
Headset Answers replied:
If your Sennheiser Presence microphone isn’t loud enough and you’ve already followed the steps on this page, try a factory reset. Here’s a guide to walk you through it:
https://www.headsetanswers.com/blogs/headset-answers/sennheiser-presence-factory-reset
If it still isn’t working properly after that, we’d recommend reaching out to Sennheiser to check on the warranty of your headset. They can be reached at 1-877-736-6434.