How do I pair my Presence headset with my phone? How about my computer?

Updated by Kamika Royal on Mar 1, 2024

Sennheiser Presence on-the-ear Bluetooth headset

While pairing is usually automatic, here’s how to pair it when it doesn’t connect up to your Bluetooth device or Bluetooth dongle right away:


For Cell Phone or Tablet:

  1. Turn on Bluetooth in your device and set it to scan
  2. Open presence by sliding down silver mic piece.  The Presence should pair automatically
  3. If it doesn't, press and hold the answer call button until the headset says "Pairing"


To a USB Dongle:

  1. Press and hold shiny button on the end of the dongle until the dongle flashes red/blue 
  2. Then slide open presence until it pairs to the USB dongle. The Presence should pair automatically 
  3. If it doesn't, press and hold the answer call button until the headset says "Pairing"
    Note: You may have to turn off Bluetooth to any nearby cell phones or tablets to get it to pair
Sennheiser wireless USB Bluetooth Dongle

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?