Sennheiser Presence Factory Reset

Martin

September 16, 2025

Hi
My headset won´t pair. I doesn´t show on any device. It says "pairing but it just wont show up on any of my phones or computers.

I have tried factory reset and the purple diod is flashing 3 times, but nothing changes.

What else can i try? Please advice
// Martin from Sweden
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Headset Answers replied:
Hi Martin,

Sorry to hear that your Sennheiser Presence is giving you some attitude!

I sounds as though it is stuck somewhere between Pairing mode and the Factory Reset. Can we try turning the Presence off, putting it on the charger for a few minutes then remove it. Now try to pair it again (make sure it is not plugged in to the charger).

1. Activate the Bluetooth function on your phone and set it to scan for a new device 2. Push and hold the on/off button on the headset while sliding the microphone out (powering on the headset) 3. The headset will say “Pairing” and you’ll see a red and blue blinking light on the headset 4. Select “Presence” on your phone’s list of Bluetooth devices 5. When paired the headset will say “Pairing successful” and your phone will show it as paired

If none of this works, maybe reach out to Epos Audio directly? They may have some other advice to get this headset back to working order.

Cheers,

Sameer

December 26, 2023

I bought sennheiser presence last years but suddenly it’s mic stop working, as during call other person didn’t hear my voice. Please do let me know, how to fix this issue. Thanks
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Headset Answers replied:
If this reset did not work for your Sennheiser headset, your next move would be to contact Sennheiser or the seller of your headset to see if it’s still in its warranty. Here is the telephone number for Sennheiser: 1-877-736-6434. Hopefully, they can help you out!