Sennheiser Presence Factory Reset

Here is a factory reset you can try if your Sennheiser Presence isn't working properly.

Performing the Factory Reset

To reset the Presence headset back to factory settings please follow these steps:

1. Turn the headset off by sliding the metal panel at the bottom of the headset closed
2. Press and hold both volume buttons. These are the small black lines at the top of the headset
3. While holding the volume buttons, slide the metal panel down to power the headset on
4. The light on the headset will flash purple quickly three (3) times and then enter pairing mode (flashing red/blue)
5. The headset is now ready to pair to a Bluetooth device

Is it time for a new headset?

Many Sennheiser Bluetooth Customer have switched to the Leitner Premium Plus LH670

Sameer

December 26, 2023

I bought sennheiser presence last years but suddenly it’s mic stop working, as during call other person didn’t hear my voice. Please do let me know, how to fix this issue. Thanks
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Headset Answers replied:
If this reset did not work for your Sennheiser headset, your next move would be to contact Sennheiser or the seller of your headset to see if it’s still in its warranty. Here is the telephone number for Sennheiser: 1-877-736-6434. Hopefully, they can help you out!