Updated by Hayden Everly on Feb 14, 2023
For Sennheiser Bluetooth Headsets, EPOS Connect can be used to update firmware, and if you plug the Bluetooth dongle into the PC, you can change certain settings, such as default softphone!
All of the adjustable settings for Sennheiser Bluetooth devices via EPOS Connect will come from the Sennheiser Bluetooth Dongle.
So, here’s what you’ll see when you plug the Sennheiser Bluetooth Dongle in:
On the homepage, you’ll see a picture of the Bluetooth dongle and an invitation to possibly update its firmware (see photo 1):
DO NOT UPDATE THE FIRMWARE FOR SENNHEISER BLUETOOTH DONGLES!
We have seen this burn out Bluetooth dongles and kill them instantly. So, until Sennheiser gets this sorted out, JUST SAY NO TO FIRMWARE UPDATES FOR BLUETOOTH DONGLES.
If you want to update the firmware of the Bluetooth headset itself, just plug the USB charging cord into the headset and the other end into the computer with EPOS Connect installed.
On the settings page, you’ll see a single tab that says “Softphone” where you can adjust your default softphone settings.
If your softphone is compatible with Sennheiser headsets and EPOS Connect, this will give you the ability to answer the phone while away from the desk
Click here to see if your softphone is on the listOther Settings
Time for a new headset?
Many Sennheiser Bluetooth Customers have switched over to the Leitner OfficeAlly LH370!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
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Polycom Phones And USB Dongles
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
Questions/comments?