What is EPOS Connect?

Updated by Kamika Royal on Mar 1, 2024

**This is a fairly advanced method, so please reach out to us at (800) 923-0018 if you would like help. It is not recommended to update firmware unless necessary**

What is EPOS Connect? A Sennheiser program that is very useful to those who would like to update the firmware, change the settings on their headset base, and adjust the way their headset interacts with their softphone.

It is also 2 programs merged into one: Sennheiser Updater + Headsetup (old Sennheiser programs)

EPOS Connect has a Windows version as well as a Mac version!

When would we download it?

  • To update the firmware on a Sennheiser headset
  • To enable remote answering with a compatible softphone
  • To turn on always audio (if you keep the USB plugged in, the settings in EPOS Connect will override the Always Audio feature on the base)
  • To change the dipswitch settings (if you keep the USB plugged in, the settings in EPOS Connect will override the dipswitches settings on the base)
  • To remove mute beeps in the headset

How to download EPOS Connect

  1. Connect USB to headset base and computer and make sure headset is securely on the base
  2. Go to EPOS's Website
  3. Click on either "Download for Windows" or "Download for Mac", depending on which operating system you use
  4. EPOS Connect download for Windows and Mac computer selection
  5. The program will now download in the bottom left-hand or top right-hand corner of your screen
  6. Once it is done downloading hit “Run” or double-click on it
  7. You will now be taken through the “Installing shield wizard” process (select language, accept terms, etc.)
  8. Go to your home screen and locate the “EPOS Connect” icon and double-click to open (it looks like a stylized "E")

Time For A New Headset?

Many Sennheiser Customers have upgraded to the Leitner Premium Plus LH570.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?