What is EPOS Connect?

**This is a fairly advanced method, so please reach out to us at (800) 923-0018 if you would like help. It is not recommended to update firmware unless necessary**

What is EPOS Connect? A Sennheiser program that is very useful to those who would like to update the firmware, change the settings on their headset base, and adjust the way their headset interacts with their softphone.

It is also 2 programs merged into one: Sennheiser Updater + Headsetup (old Sennheiser programs)

EPOS Connect has a Windows version as well as a Mac version!

When would we download it?

• To update the firmware on a Sennheiser headset
• To enable remote answering with a compatible softphone
  • Click here for a list of Sennheiser's supported softphones
• To turn on always audio (if you keep the USB plugged in, the settings in EPOS Connect will override the Always Audio feature on the base)
• To change the dipswitch settings (if you keep the USB plugged in, the settings in EPOS Connect will override the dipswitches settings on the base)
• To remove mute beeps in the headset

How to download EPOS Connect

1. Connect USB to headset base and computer and make sure headset is securely on the base
2. Go to EPOS's Website
3. Click on either "Download for Windows" or "Download for Mac", depending on which operating system you use



4. The program will now download in the bottom left-hand or top right-hand corner of your screen
5. Once it is done downloading hit “Run” or double-click on it
6. You will now be taken through the “Installing shield wizard” process (select language, accept terms, etc.)
7. Go to your home screen and locate the “EPOS Connect” icon and double-click to open (it looks like a stylized "E")

Time For A New Headset?

Many Sennheiser Customers have upgraded to the Leitner Premium Plus LH570.