Note: We do not sell this product and don't have much info about it aside from what's in this article. If you can't get it working, we suggest reaching out to your IT team or phone provider to see if they can help you out.
USB dongles are short little USB plugs that are used to make computers and phones Bluetooth ready simply by plugging them into the USB port. While not all desk phones will work with a Bluetooth dongle, many will connect and pair with a Bluetooth device when a USB dongle is used.
A lot of the VVX Polycom phones have a USB port which can be used for a Bluetooth dongle!
This is confirmed in Polycom VVX 250, VVX 350, VVX 450, VVX 500, and VVX 600 phones. It may be available in other models, as long as there is a USB port.
The BTD 800 dongle from Sennheiser is a great Bluetooth dongle option. Simply plug it in, then put it into pairing mode by holding down on the button at the outer tip of the dongle until it starts to flash red/blue. Once paired with the Bluetooth headset, you should be all set!
Many wireless headsets don't use Bluetooth as their wireless connection, but use DECT technology instead. If you have a DECT headset, you can use an Electronic Hookswitch (EHS) rather than a dongle. This will enable you to answer the phone from a distance by tapping on your headset. Each brand of headset has their own kind of EHS Cable:
Leitner Wireless
Instructions for installing Leitner wireless EHS cord
Sennheiser Wireless
Instructions for installing Sennheiser wireless EHS cord
Plantronics Wireless
Instructions for installing Plantronics wireless EHS cord
Time For A New Headset?
Many Customers with Polycom phones use the Leitner LH670.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
March 10, 2023
I lost my dongle, how do I get a replacement?
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Headset Answers replied:
Hi Jacob, sorry to hear that. We suggest you reach out to Poly directly to see if they can get you a replacement.