Bluetooth Headset Not Playing Music and/or Calls

Updated by Hayden Everly on Feb 7, 2024

When using a Bluetooth headset with your phone, make sure the device in the Bluetooth settings is connected for both “call audio” and “media audio."

Note: Leitner wireless headsets don't have a media audio connection. They won't play music from a cell phone on the Bluetooth setting.

Android (Samsung, Google Pixel, etc.) Bluetooth Settings:

  1. Go to Settings >> Connections >> Bluetooth
  2. Tap on the gear cog to the right of your Bluetooth device
  3. Make sure both Call and Media audio are turned on
  4. Your headset will now work with your Android phone for both calls and music audio

iPhone:

  1. Go to Settings >> Bluetooth >> My Devices
  2. Click on your Bluetooth device then select the info iconicon next to it
  3. Click on Device Type and select Headphone
  4. Your headset should now work for both calls and music audio

Other Troubleshooting:

If your headset still isn't working properly, try these tools:

  • Toggle the Bluetooth setting off, then back on again.
  • Go to your Bluetooth settings and forget the headset device ("Forget this device" on iPhone and the "Forget" icon on Android)
  • Re-pair the headset to your phone
  • Restart your phone by turning it all the way off, then back on again
Manish BS
Manish BS

February 26, 2024

Wireless headphone is working in all audio but not working at calling time . Even same headphone is working in other mobiles at calling time. My phone is Redmi 9 active.it is also not working at WhatsApp call.

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Headset Answers replied:
We don’t carry the Redmi 9 telephone or headsets. We would recommend contacting the seller or manufacturer of your headset to see if it’s compatible with your device and how to get it working.

Balu
Balu

February 20, 2024

Bluetooth only calls com music not com this problem

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Headset Answers replied:
If you’re having trouble with a Bluetooth headset, we’d recommend reaching out to the seller or manufacturer of the headset for technical support. They may be able to help you figure out the issue.

Riya
Riya

February 05, 2024

Wireless headphones are not working while in a call, otherwise it’s working. I tried all the solutions mentioned here but they are still not working.
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Headset Answers replied:
If your Bluetooth headphones still aren’t working for music, we’d recommend reaching out to the seller or manufacturer to see if there is anything else you can try or to check to see if there is a warranty on your item.

Noufal
Noufal

November 06, 2023

Hi.
I am using jabra elite 2 in android phonr but yesterday is blutooth audio video not working but call is working
What will do
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Headset Answers replied:
We don’t carry Jabra Bluetooth headsets so we don’t have specific troubleshooting instructions for you. We’d recommend reaching out to Jabra for further help with your headset. They can be reached at: 1-866-697-8757. Hopefully they can get you back up and running!

Llewelyn Smith
Llewelyn Smith

August 02, 2023

I’m able to play music via the Bluetooth in my car but not phone calls with my new Motorola G-13 phone that I got on Sunday, can you please explain to me why that is please?
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Headset Answers replied:
This sounds like there may be a setting in your new Motorola phone to adjust. Or, there may even be something in the Bluetooth settings in your car that may need to be changed. We’d recommend first reaching out to Motorola to see if they have a solution. They will most likely know where the issue is coming from.

Codie Pitt
Codie Pitt

May 25, 2023

None of these worked. At all. And my headphones on android ONLY play my music when I’m on a call but as soon as call ends music is no longer coming through headphones DESPITE the connection setting being set for calls AND audio and saying it’s connected.
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Headset Answers replied:
We’d recommend contacting the seller of your headphones to see if they know of a reset specific to their product or to check on your warranty status.

Hopefully they can get this resolved for you!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?