How to Enable Remote Answering in a ShoreTel Phone

ShoreTel phones provide call control without needing a remote answering accessory. They won't provide ring detection, however, for that we’ll need an EHS cable or Handset lifter.

Phone Settings

1. Press the OPTIONS button on the ShoreTel phone, followed by the voicemail password if prompted
2. Auto off Hook should be set to HEADSET
3. Headset type should be set WIRELESS
4. Scroll down to “Handsfree Mode” and either hit ENABLE or ON to turn this mode on.
5. Press Exit to get out of the Options screen
6. Test out your headset!

PLEASE NOTE: If you have a Hookswitch Cable, it will be respond to ring tones 2 and 4. Ring tone 2 is the nicer of the two. You can change this in the Options screen, too!

ALSO NOTE: If you turn on Handsfree Mode you may lose the dial tone for the phone. This doesn’t affect anything with how it works, it’s just a strange thing that ShoreTel phones do sometimes.