Wireless Headset Remote Answering Settings in Shoretel Phones

Updated by Hayden Everly on Feb 10, 2023

ShoreTel phones are great, especially if you want to be able to answer the phone simply by turning on the headset. It won't provide ring detection, but here are the settings that allow remote answering!


Phone settings:

  • Press the OPTIONS button on the Shoretel phone, followed by the voicemail password if prompted
  • Auto off Hook should be set to HEADSET
  • Headset type should be set WIRELESS
  • Scroll down to “Handsfree Mode” and either hit ENABLE or ON to turn this mode on.
  • Press Exit to get out of the Options screen
  • Test out your headset!

PLEASE NOTE: If you have a Hookswitch Cable, it will be respond to ring tones 2 and 4. Ring tone 2 is the nicer of the two, trust me. You can change this in the Options screen, too!


ALSO NOTE: If you turn on Handsfree Mode you may lose the dial tone for the phone. This doesn’t affect anything with how it works, it’s just a strange thing that Shoretel phones do sometimes.

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Questions/comments?