How to enable Remote Answering in a ShoreTel Phone

ShoreTel phones provide call control without needing a remote answering accessory. They won't provide ring detection, however, for that we’ll need an EHS cable or Handset lifter.

Phone settings:

• Press the OPTIONS button on the Shoretel phone, followed by the voicemail password if prompted
• Auto off Hook should be set to HEADSET
• Headset type should be set WIRELESS
• Scroll down to “Handsfree Mode” and either hit ENABLE or ON to turn this mode on.
• Press Exit to get out of the Options screen
• Test out your headset!

PLEASE NOTE: If you have a Hookswitch Cable, it will be respond to ring tones 2 and 4. Ring tone 2 is the nicer of the two. You can change this in the Options screen, too!

ALSO NOTE: If you turn on Handsfree Mode you may lose the dial tone for the phone. This doesn’t affect anything with how it works, it’s just a strange thing that Shoretel phones do sometimes.