Shoretel/Mitel Phones Remote Answering with Plantronics

Note: Only the Plantronics CS series and the Savi series are compatible with RD-1 POD.

The RD-1 Pod only provides a ring alert, Shoretel phones (and rebranded Shoretel models that say Mitel) have a built in remote answer feature

The Shore Tel phone must be programmed by the user for auto answer feature. To program headset mode for hookswitch-like control with RD-1 POD, user guide states that "Automatic off-hook preference feature" must be changed to "wireless headset" or "headset".

To configure the Automatic Off-Hook Preference feature, follow the procedure below:

1. Press the Options button , followed by your password
2. Enable "Handsfree Mode" in options, press done when finished.
3. Press 2 or scroll to the second option from the list: Auto Off-Hook.
4. With this option highlighted, press the Edit soft key.
5. Scroll to "Wireless Headset", and press the OK soft key

(Note: phones with older version software will have a “headset lift” option)

1. Press the Done soft key

You should now have a ring alert from your RD-1 Pod and be able to answer calls from your headset. Cool!