Shoretel Headset Set-Up for Remote Answering (with and without EHS cable)

Updated by Kamika Royal on Feb 23, 2024

Here's how to get your wireless headset set up with a Shoretel IP phone!

Plugging In Your Headset
  1. First, plug the RJ side of your connector cable OR EHS cable directly into the Shoretel telephone headset jack.
  2. Then, if you have an EHS cable, make sure your headset base is set up for it. For example, a Sennheiser OfficeRunner will have all 6 dipswitches in the up position and be set to A. Leitner headsets will use 1 and RHL.
  3. Now let's pop into your Shoretel phone settings

Shoretel Phone Settings
  1. Hit Options followed by your voicemail password.
    Note: Shoretel phones often don’t let you get into the Options section while you’re on the same phone.
  2. Auto Off-Hook should be set to Headset
Shoretel phone auto off-hook headset setting
  1. Headset Type should be Wireless
    Note: Some phones will not have a Headset Type option. Instead, you'll see “headset, speaker, or wireless headset” in the auto off-hook section. We'll want to select Wireless Headset
  2. Scroll down to, Handsfree Mode should be set to Enabled
Shoretel phone handsfree mode setting

  1. If you aren’t using an EHS cable, you’re done!
  2. If you do have an EHS cable, head over to the Ringtone Settings (shown in the photo above) and set it to 2. Make sure Audible Ringer is turned on
  3. Now save these SETTINGS and that’s it! Calls can now be answered by pressing the button on the headset and, if you have an EHS cable, you'll get a ring alert in your headset when a call is coming in

Need any extra help? Just give us a call at 1-800-432-3738!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?