Leitner Wireless Setup with Avaya EHS (Cat#2340)

Updated by Kamika Royal on Feb 16, 2024

The Leitner EHS for Avaya Phones provides ring detection and allows you to answer calls from your headset. Wow!

Note 1: There are several models of Avaya Leitner EHS cables! Check compat at end of the article before proceeding! If your Avaya phone is not listed, you’re on the wrong article!

Here is the direct link for the Leitner EHS for Avaya Phones mentioned in this article

Leitner EHS cable for Avaya phones and remote answering

This Avaya hookswitch is designed to work alongside the RJ9 cable that comes with the Leitner wireless headsets. Set-up instructions are below.

Leitner wireless headset connected to Avaya phone with Avaya EHS

Leitner Avaya EHS Setup

  1. Head to your base unplug the power cable from the back of the base and set the RHL/DHSG button on the bottom of the Leitner charging base to RHL
  2. Next get EHS cable. This is the cable with one larger end that goes through a little box. Connect the RJ45 end to the AUX jack on the back of the Leitner charging base (this is the largest jack in the center of the base). Connect the other end of this cable to the AUX jack in the back of the Avaya telephone
  3. Now get the cable without the box that came with the Leitner. Connect one side of this cable to the telephone connector jack in the back of the Leitner charging base (this is the jack second to the left). Connect the other side of this cable to the headset jack of the Avaya telephone
  4. Take the external microphone and plug the metal pin into the pin jack on the EHS cord box, remove the waxy paper from the microphone, then stick it to the speaker on your phone
  5. Then, plug the power cable back in at the back of the base
  6. Compatibility switch on the bottom of the base should be set to 1
Leitner wireless charging base bottom settings

The ONLY models of telephone that work with this EHS are as follows:

Avaya

2420

4610

4620

4621

4622

4625

4630

5420

5610

5621

5625

Note 2: If you are using an Avaya 5420 and have a sidecar attached, you will not be able to plug this hookswitch into the phone, as the sidecar takes up the port we need. However, if you use the other Leitner EHS cord for Avaya phones (CAT #2339), it will work by bypassing the port that was taken up by the sidecar.

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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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