Why is my Handset not Working in the Leitner Base?

Updated by on Feb 7, 2024

Your handset should still work normally with your phone, even if it is plugged into the back of one of our headsets. If this isn't the case, then here are some things you can try!


DHSG/RHL Switch

  • When the headset base is set to DHSG, it turns off the handset port. So move it down to RHL to make it work

Note: If you move the switch, make sure to perform a resync so that the headset will work again


How the cords are plugged

You want to make sure the headset is plugged in through the handset jack of the phone, not the headset jack. If you want to know how to set up your headset correctly, check out these video instructions!


Defective unit?

If all the connections and compats are good (set to RHL), then sometimes it can be due to a faulty base, even if the headset works fine. In this case, we would need to replace the whole unit, as the problem is in the base.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?