Updated by Kyle Newgent on May 31, 2023
We all know Leitner Wireless Headsets have a switch on the bottom of the base that says RHL/DHSG... but what does it mean?
DHSG is a German acronym (Drahtlose Hör-Sprechgarnitur). All it means is "Wireless headset." In practice, it generally refers to electronic hookswitch (EHS) cables, which can give you the ability to answer calls while away from the desk with specific phones. We rarely need the DHSG setting for Leitner wireless headsets, though. In fact, we only have 5 EHS cables that require the Leitner base to be in DHSG. Unless you have one these cords, stick with the RHL setting.
Leitner EHS for Grandstream and Ooma phones
Leitner EHS for Snom and Nextiva Phones
1. DHSG disables the handset port completely. If there is no sound in the handset port, check that we are on RHL. If moving it back to RHL doesn’t seem to work, try a Leitner Resync. That will usually get you back up and running after moving from DHSG to RHL.
2. The clicking sound the base makes when the headset turns on will also be disabled when on DHSG! If you’re not hearing the clicks, check that switch. If moving it back to RHL doesn’t seem to work, try putting the button back on DHSG and then rapidly clicking it back to RHL, as sometimes the switch may not be fully on one or the other.
Looking for other headset help?
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
Leitner Wireless Setup with Yealink EHS36
Why is my Handset not Working in the Leitner Base?
Changing DHSG Settings in a Mitel 6900 Series Phone (Audio path)
Audio cutting out when moving RHL/DHSG switch
Do Leitner Wireless Headsets Use the Aastra DHSG Bundle?
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
Questions/comments?