Fun Facts About DHSG

We all know Leitner Wireless Headsets have a switch on the bottom of the base that says RHL/DHSG... but what does it mean?

DHSG is a German acronym (Drahtlose Hör-Sprechgarnitur). All it means is "Wireless headset." In practice, it generally refers to electronic hookswitch (EHS) cables, which can give you the ability to answer calls while away from the desk with specific phones. We only have 5 EHS cables that require the Leitner base to be in DHSG. Unless you have one these cords, stick with the RHL setting.

Yealink EHS36

Yealink EHS40

Leitner EHS for Mitel phones

Leitner EHS for Grandstream and Ooma phones

Leitner EHS for Snom and Nextiva Phones

What happens in DHSG?

1. DHSG disables the handset port completely. If there is no sound in the handset port, check that we are on RHL. If moving it back to RHL doesn’t seem to work, try a Leitner Resync. That will usually get you back up and running after moving from DHSG to RHL.
2. The clicking sound the base makes when the headset turns on will also be disabled when on DHSG! If you’re not hearing the clicks, check that switch. If moving it back to RHL doesn’t seem to work, try putting the button back on DHSG and then rapidly clicking it back to RHL, as sometimes the switch may not be fully on one or the other.

Looking for other headset help?

• Leitner Wireless Setup With Yealink EHS40
• Audio Cutting Out When Moving RHL/DHSG Switch
• Changing DHSG Settings in a Mitel 6900 Series Phone