What's the Difference Between Analog and Digital Phones?

Updated by Hayden Everly on Mar 1, 2024

Analog? Digital? What does it all mean?

Analog phone lines. Analog signals. Digital security. Digital PBX. Analog-to-digital adapters. In the telecom world, understanding analog versus digital isn't as simple as comparing one technology to another. It depends on what product—and in some cases, which product feature—you happen to be talking about.

Luckily, whether you have digital or analog phones, we likely have a headset for you! For wired desk phones, we suggest wireless headsets. If you have a cordless desk phone, you may want to check out our Leitner LH240 Home Bundle, which comes with the correct adapter to plug into the 2.5mm headphone jack that may be on your cordless handset! If you want to check out all the options, head on over to our work-from-home headsets page.

Analog phones to be used with office headsets
Analog at a glance

As a technology, analog is the process of taking an audio or video signal (in most cases, the human voice) and translating it into electronic pulses. Digital on the other hand is breaking the signal into a binary format where the audio or video data is represented by a series of "1"s and "0"s. Simple enough when it's the device—analog or digital phone, fax, modem, or likewise—that does all the converting for you.

Is one technology better than the other? Analog technology has been around for decades. It's not that complicated a concept and it's fairly inexpensive to use. That's why we can buy a $20 telephone or at one time could watch a few TV stations with the use of a well-placed antenna. The trouble is, analog signals have size limitations as to how much data they can carry. So with our $20 phones and obsolete TVs, we only get so much.

Enter digital

The newer of the two, digital technology breaks your voice (or television) signal into binary code—a series of 1s and 0s—transfers it to the other end where another device (phone, modem or TV) takes all the numbers and reassembles them into the original signal. The beauty of digital is that it knows what it should be when it reaches the end of the transmission. That way, it can correct any errors that may have occurred in the data transfer. What does all that mean to you? Clarity. In most cases, you'll get distortion-free conversations and clearer TV pictures.

You'll get more, too. The nature of digital technology allows it to cram lots of those 1s and 0s together into the same space an analog signal uses. Like your button-rich phone at work or your 200-plus digital cable service, that means more features can be crammed into the digital signal.

Compare your simple home phone with the one you may have at the office. At home you have mute, redial, and maybe a few speed-dial buttons. Your phone at work is loaded with function keys, call transfer buttons, and even voice mail. Now, before audiophiles start yelling at me through their PC screens, yes, analog can deliver better sound quality than digital…for now. Digital offers better clarity, but analog gives you richer quality.

But like any new technology, digital has a few shortcomings. Since devices are constantly translating, coding, and reassembling your voice, you won't get the same rich sound quality as you do with analog. And for now, digital is still relatively expensive. But slowly, digital—like the VCR or the CD—is coming down in cost and coming out in everything from cell phones to satellite dishes.

When you're shopping in the telecom world, you often see products touted as "all digital." Or warnings such as "analog lines only." What does it mean? The basic analog and digital technologies vary a bit in definition depending on how they're implemented.

Phone lines

Analog lines, also referred to as POTS (Plain Old Telephone Service), support standard phones, fax machines, and modems. These are the lines typically found in your home or small office. Digital lines are found in large, corporate phone systems.

How do you tell if the phone line is analog or digital? Look at the back of the telephone connected to it. If you see "complies with part 68, FCC Rules" and a Ringer Equivalence Number (REN), then the phone and the line are analog. Also, look at the phone's dialpad. Are there multiple function keys? Do you need to dial "9" for an outside line? These are indicators that the phone and the line are digital.

A word of caution. Though digital lines carry lower voltages than analog lines, they still pose a threat to your analog equipment. If you're thinking of connecting your phone, modem, or fax machine to your office's digital phone system, DON'T! At the very least, your equipment may not function properly. In the worst case, you could zap your communications tools into oblivion.

How? Let's say you connect your home analog phone to your office's digital line. When you lift the receiver, the phone tries to draw an electrical current to operate. Typically this is regulated by the phone company's central office. Since the typical proprietary digital phone system has no facilities to regulate the current being drawn through it, your analog phone can draw too much current—so much that it either fries itself or in rare cases, damages the phone system's line card.

What to do? There are digital-to-analog adapters that not only let you use analog equipment in a digital environment, but also safeguard against frying the internal circuitry of your phone, fax, modem, or laptop. Some adapters manufactured by Konexx come designed to work with one specific piece of office equipment: phone, modem, laptop, or teleconferencer. Simply connect the adapter in between your digital line and your analog device. That's it. Or you can try a universal digital-to-analog adapter such as Hello Direct's LineStein®. It works with any analog communications device. Plus, it's battery powered so you're not running extra cords all over your office.

Cordless phones

The very nature of digital technology—breaking a signal into binary code and recreating it on the receiving end—gives you clear, distortion-free cordless calls. Cordless phones with digital technology are also able to encrypt all those 1s and 0s during transmission, so your conversation is safe from eavesdroppers. Plus, more power can be applied to digital signals and thus, you'll enjoy longer range on your cordless phone conversations.

The advantage to analog cordless products? Well, they're a bit cheaper. And the sound quality is richer. So unless you need digital security, why not save a few bucks and go with an analog phone? After all, in home or small office environments where you may be the only cordless user won't have any interference issues.

Keep in mind, when talking about digital and analog cordless phones, you're talking about the signals being transferred between the handset and its base. The phones themselves are still analog devices that can only be used on analog lines. Also, the range of your cordless phone—analog or digital—will always depend on the environment.

Cellular phones

Perhaps the most effective use of the digital versus analog technology is in the booming cellular market. With new phone activations increasing exponentially, the limits of analog are quickly being realized. Digital cellular lets significantly more people use their phones within a single coverage area. More data can be sent and received simultaneously by each phone user. Plus, transmissions are more resistant to static and signal fading. And with the all-in-one phones out now—phone, pager, voice mail, internet access—digital phones offer more features than their analog predecessors.

Analog's sound quality is still superior—as some users with dual-transmission phones will manually switch to analog for better sound when they're not concerned with a crowded coverage area—but digital is quickly becoming the norm in the cellular market.

What to buy?

The first thing to consider when buying analog or digital equipment is where you'll be using it. If you're buying for a proprietary PBX phone system, you'll need to get the digital phone designed for that particular system. Need to connect a conference device on your digital system? Opt for a digital-to-analog adapter. Shopping for home office equipment? Most everything you'll consider is analog. Want an all-in-one cellular phone—paging, voice mail, web? A digital cellular phone will deliver it all. In fact, the only head-scratcher may be your cordless phone purchase. Looking for security and distortion-free conversations in your small office? Go with a digital 900 MHz or 2.4 GHz cordless phone. Using a cordless at home? An analog phone will give you the richest sound quality and usually enough range.

Need A Headset For Your Phone System?

In case you missed it above and don't want to scroll all the way back up, check out our wirelesscorded, or work-from-home headset options.


June 26, 2024

We have a landline converted to a cell phone with a small piece of eqpt thru Verizon. We want cheaper service and need to know if our landline(our original phone number which we want to keep) can be transferred to a cell phone that looks like a landline. On line, they show them and say they are analog. My husband can’t use a regular cellphone. Question, would our landline/cell phone be able to be transferred to a new cell phone that looks and acts like a cellphone on which you can text, and send emails? Is it better for us to have analog or digital? I am so confused. We want to switch carriers and don’t want to lose our original phone number. Thank you for any help you can provide.
Headset Answers replied:
We don’t have a lot of information about your set-up. We only sell headsets, not phone service. We’d recommend reaching out to either Verizon or the new carrier you’re looking at to see what equipment they would recommend.

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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.