Special EHS Setup For Cisco Phones

Updated by Kamika Royal on Feb 7, 2024

With most phones, you can change the settings for EHS (Electronic Hookswitch) on the phone itself. However, for certain phones, such as the Cisco phones listed below, you will need to go into the internet to change them.

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Changing the Settings in Cisco 7900 Series Phones

Your IT personnel can refer to the below instructions in order to enable the wireless hookswitch control feature on the below Cisco phones using the CUCM.

These steps are for Cisco phone models 7942G, 7945G, 7962G, 7965G, 7975G, 7821, 7841, and 7861

Below are the instructions to enable EHS feature in the CUCM (Cisco Unified Communications Manager, formerly known as Cisco Unified CallManager)

  1. Make sure the CUCM version is 4.1(3)SR5x or higher
  2. Make sure the phone F/W is 8.3(3)x or higher
  3. Access the server administrator with a browser
  4. Select Device > Phone through the drop-down menus
  5. Click "Find" with no selection criteria to obtain a list of all phones
  6. Open the desired phone.  Scroll down to "Wireless Headset Hookswitch Control", set to "Enabled", Click "Apply"
  7. Reset the phone
Cisco CUCM headset audio settings



NOTE: If you do not have the login information for the CUCM, you will not be able to change these settings. Please reach out to your IT Team or Phone Admins if this is the case!

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Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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