Sennheiser MB Pro1 & Pro2 Factory Reset

Here's how to reset your MBPro 1 & 2 headset in case it's having any pairing, connectivity, or sound quality problems.

Factory Reset:

1. Start with the headset turned off and out of the charger.
2. Press and hold the multi-purpose button (ON/OFF button) until the headset begins to flash RED/BLUE.
3. While it's flashing keep holding the multi-function button and then press and hold the mute button for 5 seconds. The light on the headset will flash PURPLE 3x, then go back flashing RED/BLUE
4. Once the flashing stops, the headset has been reset

If you're using an Sennheiser USB Dongle a well, click here to view instructions on how to reset it.

If you are still having connectivity issues here are a couple of other things to try:

• Unpair your headset from your device and try re-pairing.
• Reboot your device (PC, Cellphone, tablet).
• Try a battery reset for the MBPro1 & MBPro2

Still having trouble? Give us a call at 1-800-432-3837.