OfficeRunner Shuts off When Using it in Computer Mode

Updated by Hayden Everly on May 31, 2023

Beep...boop. Does your Sennheiser OfficeRunner seem to turn on then turn right back off within a second? If so, we have some techniques below to get you back on the phones!


Troubleshooting Tips

  • Try plugging the OR into different USB ports. If using a desktop, trying to stay with the ports in the back as opposed to the front. With a laptop, move the USB to a port closest to the power source
  • If you are using a USB hub, you need to try to cut it out of the equation if possible and plug the USB directly into the computer
  • Try to enable Always Audio

After that, time to give our Product Support team a call at 800-923-0018!



Time for a new headset?

Many Sennheiser OfficeRunner Customers have switched to the Leitner LH270!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?