OfficeRunner & DW Series Basics and Lights

Updated on Apr 4, 2024

Here you'll find a breakdown of the lights on the OfficeRunner, DWPro1, and DWPro2 wireless headsets.

Lights on the cube:

  • Phone button LED: Lit solid when on that mode, Flashing when there is an incoming call.
  • Computer button LED: Lit solid when on that mode, Flashing when there is an incoming call.

LED Diamond in the center of cube:

  • Solid Blue = Headset is turned ON
  • Solid Red = No Link to the Headset (mic needs to be paired or charged)
  • Flashing Red = Headset is Muted
  • No Light = Headset is turned off

Charging Status Lights:

  • 1 Light = 0 - 25% Charge
  • 2 Lights = 25 - 50% Charge
  • 3 Lights = 50 - 75% Charge
  • 4 Lights = 75 - 100% Charge

Lights on the mic:

  • Solid Blue = Headset is charging (blue light will go out when its 100% charged). If headset is dead it may take 1-5 minutes to get the blue light to come on
  • Flashes Red 3x = Headset Needs Recharging
  • Flashes Blue Slowly = Headset is turned on (you will also see a blue diamond on the cube)
  • Flashes Blue/Red = Pairing Mode
  • Flashes Blue /Red CONTINUOUSLY = power surge damage
  • Blinks Blue 2x= Damaged wires on battery or headset speaker
  • Blinks Blue 3x = There is no battery in the headset
Sennheiser OfficeRunner meaning of lights on cube

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?