My Microphone Cuts Out With My Five9 Softphone

Updated by Kamika Royal on Apr 4, 2024

If you’re getting sound quality issues in Five9, the issue may be with Five9's automatic microphone adjustment feature. Here are the steps to turn that off:

  1. In the Five9 softphone, go to Settings
  2. Under Settings, go to Audio Devices
  3. Make sure the headset is set up as the default microphone in the Audio Output dropdown menu
  4. Un-check “Automatic Gain Control”
Five9 softphone application audio device settings

This should stop the program from trying to adjust the headset microphone and stop the mic audio from cutting in and out.

Note: If you log into Five9 using your browser, like Chrome, we will not have all these options.

Time For A New Headset?

Many Customers who have Five9 use the Leitner LH670.

Madison Taylor
Madison Taylor

March 10, 2023

I’m still having sound issues. Please help.
———
Headset Answers replied:
Hi Madison, give Headsets.com a call at 1-800-HEADSETS. They’ll be able help troubleshoot your issue.

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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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