Unplugged Reset - Leitner Premium Lite Headsets

Updated by Kamika Royal on May 3, 2024

If you see no battery lights on your Leitner Premium Lite charging base or are experiencing some any glitches, here is a reset you can try:

Unplugged Reset:

  1. Remove headset from base
  2. Remove the power cord from base (USB as well if connected)
  3. Unplug the handset lifter (if you have one, of course)
  4. Remove battery from the headset for 30 seconds. Click here for video to remove battery for headband style. Click here for over-the-ear style
  5. Place battery back in correctly (Arrow going in first, LEITNER facing the buttons, and HEADSETS.COM facing the cushion on the headset)
  6. Before closing the door, hold the battery in with your finger for about 5 seconds. The light on the headset should flash twice, indicating the battery is in correctly and working. If you see this flash, close the door and watch for the flash again
  7. After closing the door, look at the light on the headset and see if it gives you a couple flashes. If not, open the door again and hold it in with your finger for about 5-10 seconds and see if it flashes that way, then close the door again, checking if it flashes again
  8. Plug the power cord back in (USB as well if needed)
  9. Attempt Resync Process Again


Resync:

  1. Begin with the headset out of the base and turned off
  2. Make sure lifter is still unplugged
  3. Hold down the Phone button on the base until the light next to it blinks
  4. Hold down the MUTE button on the headset until the light on the headset starts to blink
  5. Place the headset NEXT to the base (not in the base) and wait for Phone light to go solid
  6. Plug the lifter back in (if you have one)

codylee
codylee

August 29, 2023

After closing the door, look at the light on the headset and see if it gives you a couple flashes. If not, open the door again and hold it in with your finger for about 5-10 seconds and see if it flashes that way, then close the door again, checking if it flashes again

Mine does not do this. Do I need a new battery?
———
Headset Answers replied:
Please call us at 1-800-432-3738. Hopefully we can get your headset back up and running with a quick support call and a little troubleshooting.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?