Leitner Basic Troubleshooting Steps for Audio Issues

Updated by Kamika Royal on Dec 1, 2023

As with all other pieces of technology, you may encounter glitches or other small issues while using your Leitner headset. Here are some basic troubleshooting steps you can take to efficiently get it back up and running.

Leitner Premium Plus LH570 headset and base

No Mic Audio

Phone

  1. Check the connections. Verify that the green cord in the TEL jack is fully connected to the phone (not loose). To test this, unplug both ends for 5 seconds, then plug back in
  2. Check the compat on the bottom of the headset base. The most common compat settings are 1 and RHL
  3. Make sure headset is not muted
  4. Increase mic volume using the buttons under the base
  5. Resync the headset and base. Premium Lite (LH200/300) Steps Here and Premium Plus (LH500/600) Steps Here
  6. Breath test to see if the mic is picking up any audio at all

Computer

  1. Windows Settings - Check that the headset is the default device under the recording tab OR under the Input section. Make sure all other devices are disabled.
  2. Make sure the microphone is not set to Mute in the computer settings. Usually found under "Device Properties" in Windows
  3. Softphone Settings - Check that the headset is selected as the default input device or microphone
  4. Increase mic volume under the base
  5. Check mic is turned on within the Mic Privacy Settings Windows 10 Settings, Windows 11 Settings, Mac Settings
  6. Move the USB cord to a different USB port, also make sure it's plugged directly into the computer or laptop, not going into a USB hub or a docking station
  7. Reboot PC
  8. Breath test to see if the mic is picking up any audio at all
  9. Resync the headset and base. Premium Lite (LH200/300) Steps Here and Premium Plus (LH500/600) Steps Here

No Audio (Speaker and Mic)

Phone

  1. Check for battery lights
  2. Make sure the headset base is on Telephone Mode
  3. Make sure the headset is on (check for a light on the headset). Verify that the steps needed to answer the phone are being followed correctly (for example, pressing a headset button on the telephone)
  4. Check the connections. Verify that the green cord in the TEL jack is fully connected to the phone (not loose). To test this, unplug both ends for 5 seconds, then plug back in
  5. Resync the headset and base. Premium Lite (LH200/300) Steps Here and Premium Plus (LH500/600) Steps Here

Computer

  1. Check for battery lights
  2. Make sure the headset base is on Computer Mode
  3. Make sure the headset is on (check for a light on the headset). Verify that the steps needed to answer the phone are being followed correctly (for example, pressing a headset button on the telephone)
  4. Windows Settings - Check that the headset is the default device under the recording tab OR under the Input section. Make sure all other devices are disabled.
  5. Softphone Settings - Check that the headset is selected as the default input device or microphone
  6. Move the USB cord to a different USB port, also make sure it's plugged directly into the computer or laptop, not going into a USB hub or a docking station
  7. Reboot PC
  8. Resync the headset and base. Premium Lite (LH200/300) Steps Here and Premium Plus (LH500/600) Steps Here

Static

Phone

  1. Move mic boom to check for a possible mic short
  2. Make sure battery life is not at 1 bar or less
  3. Check the connections. Verify that the green cord in the TEL jack is fully connected to the phone (not loose). To test this, unplug both ends for 5 seconds, then plug back in
  4. Check the compat on the bottom of the headset base. The most common compat settings are 1 and RHL
  5. Pick up the handset or place call over the speaker (if the static continues, the issue is the phone)
  6. Fine-tune volumes on headset base, headset, and telephone
  7. Move base away from other electronics
  8. Resync the headset and base. Premium Lite (LH200/300) Steps Here and Premium Plus (LH500/600) Steps Here

Computer

  1. Move mic for a possible mic short
  2. Make sure battery life is not at 1 bar or less
  3. Fine-tune volumes on both the headset and base and in the computer settings
  4. Move base away from other electronics
  5. Resync the headset and base. Premium Lite (LH200/300) Steps Here and Premium Plus (LH500/600) Steps Here

Comments

Barbara
Barbara

October 17, 2023

There are many positions of the mic boom where there is tons of static. I have to keep moving the boom to reduce the static. Could this be a mic short or loose wire? Is there any way for me to fix it? Do I just need a new headset?
———
Headset Answers replied:
For help with your Leitner headset and static when you move your microphone, please give us a call at 1-800-HEADSETS. We can take a listen to what’s going on with your headset and help determine your next steps with you.

Raquel Collins
Raquel Collins

March 13, 2023

Just setting up a LH280 to use with Allworx 9312 model phone and the headset sounds muffled. Any suggestions on how to correct this issue?
———
Headset Answers replied:
Adjusting your volumes might help clear up the sound quality. Start by turning the volume up on your phone and down on the headset. We also want to make sure you microphone volume isn’t up too high. To adjust it, use the down button underneath your charging base. If you’re still having issues, call 1-800-HEADSETS and they’ll quickly get your headset sounding great.

Tammy Garrard
Tammy Garrard

March 07, 2023

when the phone rings I cannot hear it in my headset, how do I fix it so it will ring in the headset?
———
Headset Answers replied:
To get ring detection you’ll want to be using an Electronic Hookswitch or Handset Lifter. These are optional accessories for the headset that will allow you to answer calls away from your desk and will chime in your headset when a call is coming in. If you already have one of these accessories (or want to get one), give us a call at 800-432-3738 and we’ll help you get it working.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

Try it FREE for 60 days

Related Articles

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?