Leitner Lifter not Providing Ring Detection

Updated by Kamika Royal on Mar 1, 2024

So you’ve got a Leitner lifter that isn’t picking up the ring from the telephone, eh? Here are some things to try:

  1. Start by turning up the ringer volume on the phone (needs to be done where there is not an active call on the phone)
    1. It’s already at max volume? Try it at 50% volume. For some ring tones it works better when it’s not so loud!
    2. If this doesn’t work, try changing the ring tone. Sometimes a different tone (usually something higher pitched) can help with ring detection (use this as a last resort)
  2. Adjust the sensitivity dial on top of the lifter (older lifters will not have this). This increases the sensitivity of the mic in the lifter. Turn clockwise to increase sensitivity
    1. As the phone is ringing, try turning this dial until you hear a chime
  3. If this doesn’t work, try moving the "slidey thingie" (that’s a technical term) in the center of the lifter (see photo below) Test it out at different positions to see which one works best
    Leitner automated remote handset lifter for corded phones

    1. Turn up the notification volume on the headset. To do this, make sure headset is turned OFF and click on the “+” button on the headset until beeps are loud enough
    2. Still not chiming? Try the speakerphone test! Put your headset on, but make sure it is turned OFF. Now make something loud come through the speaker phone like the ringtone or someone voice if you are on that phone
      1. If we hear a chime, great we know the mic is active
      2. If we don't hear a chime, try to install the EXT mic: This is the tiny stick-on microphone that comes with the lifter. Try to stick it as close to the phone’s speaker as you can without getting in the way of the lifter. This plugs in on the under side of the lifter. The place to plug the external mic is illustrated below step 6
    3. If all this doesn’t work, try the following:
      1. Unplug the lifter from the Leitner base.
      2. Do a Leitner Resync
      3. Plug the lifter back in
    Leitner handset lifter external mic for ring detection

Chris Hanscom
Chris Hanscom

June 07, 2023

I have the Leitner LH270 System that has been working well until about a week ago. Now, when I have an incoming call the light flashes on the base but I do not get the ring tone in the headset.

I have no trouble with talking on the headset or answering calls.

Is there a setting somewhere that needs to be changed or do I need a new headset?
———
Headset Answers replied:
If your Leitner Lifter is still not providing ring detection after following the steps on this article, you can also try turning your telephone ringer down a step or two. Sometimes that helps get the ringtone back in your headset.

If you try this and it still isn’t working, please give us a call at 1-800-432-3738. We’ll be happy to troubleshoot with you on a live call.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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