Leitner Lifter not Lifting

There could be a few things keeping your lifter from...well...lifting, so let's go through each one!

• Make sure lifter is connected to the back of the headset base in the red AUX jack.
• Make sure the bottom of the Leitner base is set to RHL, the lifter won't work on DHSG (If moving from DHSG to RHL we may need to do a resync)
• Unplug the lifter from the back of the headset base for 5 seconds, then plug back in
• Remove or lower the wall mount tab if it’s on the phone (shown below just under the button to hang up the phoneline)

  

• Make sure there is no shoulder rest on the phone, this can add too much weight

  

If none of these are the problem, try an Unplugged Reset.

If it's still not working, give us a call at 1-800-432-3738. We'll be happy to continue to help!