Leitner Lifter not Lifting

Updated by Kyle Newgent on Feb 10, 2023

There could be a few things keeping your lifter from...well...lifting, so let's go through each one!


  • Make sure lifter is connected
  • Make sure we are on RHL (If moving from DHSG to RHL we may need to do a resync)
  • Unplug the lifter from the back of the headset base for 5 seconds, then plug back in
  • Remove the wall mount tab if it’s on the phone
    Remote handset lifter phone wall mount tab
  • Make sure there is no shoulder rest
    Remote handset lifter shoulder rest attachment slug

If none of these are the problem, then try our other methods (unplugged reset, resync, etc...). You can also see if it will lift up without the weight of the handset on it. Still not lifting, it may need to be replaced.

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Questions/comments?