Leitner Lifter not Lifting

Updated by Kamika Royal on Feb 7, 2024

There could be a few things keeping your lifter from...well...lifting, so let's go through each one!

  • Make sure lifter is connected to the back of the headset base in the red AUX jack.
  • Make sure the bottom of the Leitner base is set to RHL, the lifter won't work on DHSG (If moving from DHSG to RHL we may need to do a resync)
  • Unplug the lifter from the back of the headset base for 5 seconds, then plug back in
  • Remove or lower the wall mount tab if it’s on the phone (shown below just under the button to hang up the phoneline)
    Remote handset lifter phone wall mount tab
  • Make sure there is no shoulder rest on the phone, this can add too much weight
    Remote handset lifter shoulder rest attachment slug


If none of these are the problem, try an Unplugged Reset.

If it's still not working, give us a call at 1-800-432-3738. We'll be happy to continue to help!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?