Sennheiser Headsetup Computer Application

Updated by Hayden Everly on May 31, 2023

Headsetup is an older Sennheiser program which was used to change settings in the headset that couldn't be changed without it. Things like allowing remote answering with softphones and changing the default headset mode were available with this program.

We have since moved to another application known as EPOS Connect, which does what Headsetup did, but with the added ability to update firmware.

Sennheiser OfficeRunner wireless office headset

Looking for EPOS Connect help?


Sennheiser Headsetup

The software that is included with the OfficeRunner is not required for computer use, however it can be used to set the OfficeRunner as the default device on the computer, enables remote phone pc switching with a handset lifter, among other things.

If the software is installed you will need to open the program and go to “Settings” and enable “Always Audio”. If this is not done the headset will not stay in Computer Mode.

There is a new version for Headsetup for Mac now! Go to the Sennheiser Software page to download it:

Windows sound control panel audio settings tab

TROUBLESHOOTING

  • Ensure that the USB cord is securely connecting the base to the computer
  • Check in the computer’s sound settings that the DW Office is the default device for Sound and Recording
  • You may need to disable any other devices selected in the Playback & Recording tab

If you’re still having a problem:

sound control panel playback speaker settings

Find out if you still have the Headsetup program installed. If you do, bring up that program and click on SETTINGS.

From here make sure that ALWAYS AUDIO is selected (NO RED LINE THROUGH IT).

If you have taken all these steps and still having issues, it is often helpful to restart your computer as well!



Time for a new headset?

Many Sennheiser wireless Customers have switched to the Leitner LH270!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?