Plantronics HL10: Adjusting the Lifter Height

Updated by on Mar 1, 2024

Is your Plantronics HL10 not behaving correctly? We have some things to try


Not lifting high enough/lifting too high:

1. Turn off your headset (putting it in the charger will make sure it is off)

2. Feel in the back of the lifter and find the switch

3. If the lifter is lifting too high, push the switch away from you. If it isn't lifting high enough, pull it towards you

Plantronics remote handset lifter height adjust switch

Next time you turn on the headset, the lifter should remember the new position!


Lifter not responding:

1. Try a DCA reset (unplug the power from the base for a few seconds, then plug it back in)

2. If that doesn't work, try unplugging the lifter and performing a CS500 series resync, then plug the lifter back in and try again.

3. If still not working, then try to move the power cord for the headset to another outlet, as sometimes the slight changes in voltages can affect the electronics in unpredictable ways



Time for a new headset?

Many Plantronics headset users have made the switch to the Leitner LH370!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?