Can't get the red light to disappear? Try a dip switch reset! This can re-establish or strengthen the connection between the headset and the base, which is just what the doctor ordered in this instance.
Dipswitch Reset:
1) Place the headset in the charging base
2) Remove the DCA power cord from the back of the base (under the yellow sticker). Unplug the USB cord (under the orange sticker) if it is being used
3) Note which positions the 6 white dip switches are in (so you can move them back to their original positions later in step 5), then move all 6 switches down
4) Plug the DCA power cord (and USB if in use) back into the base and wait for 20 seconds
5) Move all 6 switches back UP and move any switches back down if needed (referring to step 3).
6) Test out your headset!
This is a general reset which will help the headset and the base get back into speaking terms.
What is Headset Answers?
This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
Questions/comments?