How To Reboot A Polycom Phone

Here is an easy way to reboot a Polycom phone. No unplugging and nonsense needed.

We can use this method to fix all kinds of weird things. It's a nice thing to try when regular TS steps (such as an EHS reset) haven't worked. Follow the steps below then, once the phone comes back up, keep right on troubleshooting!

Here’s what to press on the Polycom phone to get to the reset option:

Home -> Settings -> Basic -> Restart phone (option 7 or 9)

Note: Home button can also say "menu" or just be a picture of a house

Using hotkeys

Screen hot working? Here is an alternative way to reboot the phone using hotkeys!

IP 321, 331, 335: Volume-, Volume+, Hold, and Handsfree

IP 450, 550, 560, and 650: Volume-, Volume+, Mute, and Messages

IP 6000: *, #, Volume+, and Select

IP 5000,700 and SoundStation Duo: *, #, Volume-, and Volume+

VVX 1500: Delete, Volume-, Volume+, and Select

VVX 500, VVX 600 and SpectraLink 8400 Series: 0, 1, and 3 dial pad keys.

VVX 300, 310, 400, 410: dial pad keys 0, 1, and 3 while the phone is off hook