How To Reboot A Polycom Phone

Updated by Kamika Royal on Feb 7, 2024

Here is an easy way to reboot a Polycom phone. No unplugging and nonsense needed.

We can use this method to fix all kinds of weird things. It's a nice thing to try when regular TS steps (such as an EHS reset) haven't worked. Follow the steps below then, once the phone comes back up, keep right on troubleshooting!

Here’s what to press on the Polycom phone to get to the reset option:

Home -> Settings -> Basic -> Restart phone (option 7 or 9)

Note: Home button can also say "menu" or just be a picture of a house

Polycom desk phone home button for rebooting phone

Using hotkeys

Screen hot working? Here is an alternative way to reboot the phone using hotkeys!

IP 321, 331, 335: Volume-, Volume+, Hold, and Handsfree

IP 450, 550, 560, and 650: Volume-, Volume+, Mute, and Messages

IP 6000: *, #, Volume+, and Select

IP 5000,700 and SoundStation Duo: *, #, Volume-, and Volume+

VVX 1500: Delete, Volume-, Volume+, and Select

VVX 500, VVX 600 and SpectraLink 8400 Series: 0, 1, and 3 dial pad keys.

VVX 300, 310, 400, 410: dial pad keys 0, 1, and 3 while the phone is off hook

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?