No Audio with Yealink EHS36 & Sennheiser Headsets

Updated by Hayden Everly on Sep 18, 2023

When you're using a Sennheiser headset and Yealink EHS there may be a chance you don't get audio if the Y-shaped cord is plugged in incorrectly.


The end by itself should be going into the PHONE port in the back of the headset base. The other end that splits off into 2 cords goes into the YEALINK box and the other goes into the headset jack of the phone


Yealink EHS36 plugged into Sennheiser OfficeRunner

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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