The basics are the same as the other firmware update articles, but there is something that needs to be said:
You can't use the charge cord that comes with the headset to perform an update. You need the standard micro-USB cord that comes with other Sennheiser wireless headsets.
You may be able to use a standard micro-USB to USB-A cord, but they don't always work.
To access this extra hidden port, check out this article! However, here is a picture to show where it is.
Once you get that plugged in, go ahead and update away, assuming they have EPOS installed already!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?