Leitner Premium Lite Wireless: Skype/Lync Mode and Busy Signal

Updated by on Feb 7, 2024

Random dialtone on computer mode? You probably have Microsoft Lync or Skype for Business somewhere on your computer! It’s grabbing the headset and its programming is causing the dial tone and/or hang-ups. Here's how to turn off the dialtone with Leitner wireless headsets.

Note: Microsoft Teams, the newer version of these programs, does not cause this issue.

What is Skype Mode with Leitner Headsets:

Skype Mode will give us remote answering with Skype for Business. It only works with this specific softphone program. Leitner headsets usually arrive with this feature disabled.

How to Turn Off Skype/Lync Mode:

  1. Headset turned off and out of the base
  2. Press and hold the mic Volume Down underneath the headset base
  3. At the same time, press and hold the Computer Mode button on top of the base
  4. Press and hold both of these buttons for about 3 seconds until the Computer Mode light starts to blink
  5. Once the light is done blinking, Skype Mode is disabled.  You should no longer hear dial tone or experience hang-ups.  You will also no longer have call control with Skype for Business
  6. To turn this mode back on in the future, follow the same instructions, but press the Volume Up button on the bottom of the base instead of Volume Down. The Computer Mode light on the top of the base will flash 6 times when the process is completed

Note: Leitner corded USB headsets with in-line call control for Skype are unaffected! You will only hear the dial tone when you hit the Telephone button to place a call. No changes are needed!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?