Headset chiming, but the phone is not ringing (Phantom Chimes)

Updated by Hayden Everly on Feb 10, 2023

Ba-bing-bing...ba-bing-bing...the sound that calls to me and tells me I have a phone call...do I dream again?

What are phantom chimes: When your wireless headset gets ring detection chime while no calls are coming in. This can happen when you are on speaker or there are loud sounds near the handset lifter.

Sennheiser lifter chiming while no call is coming in - phantom chimes

How to get rid of Phantom Chimes:

1. Try to re-recording the ringtone on the lifter

2. If we are still getting chimes after re-recording ringtone using P1 try recording using P2

3. If still failing (or too loud in office), try the ORL12 Lifter Reset

4. Still getting phantom chimes? try changing the ringtone, or try using the external mic

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Questions/comments?