Some Leitner wireless headsets will not go into computer mode if the USB isn't plugged into both the computer and the headset. So if it won't go into computer mode, make sure to push in all the connections, in the base and in the computer. Chances are, this will clear it right up. If you are plugged into USB hub or docking station, try plugging it directly into the computer, if possible.
As we alluded to above, the original versions will not move into computer mode if the USB cord isn't both connected to the charging base as well as a working USB port, but the newer units do not need to be connected to the computer to be in computer mode.
Note: This is different than when the computer won't recognize the headset. For that problem, check out this article!
If none of this seems to work for you, give us a call at 1-800-HEADSETS (432-3738).
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?