What do "VOIP internet calling" and "softphone" mean, and what are the benefits?*

Updated by on Mar 1, 2024

VoIP system

VoIP stands for Voice over Internet Protocol. Put simply, it means using existing data communications networks to carry telephone calls. For residential users, this generally means using the Internet for phone calls which generally results in lower phone bills. VoIP calls can be placed through either standard telephones (a.k.a. "hardphones") or computer software (a.k.a. "softphones").

The term softphone means that a computer is used to place or receive a phone call through the Internet. A well known example of a softphone is Skype. This term is typically opposed to hardphones which are standard phones used to place Internet calls. For example, Vonage is a provider of hardphone VoIP service.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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