Updated by Kamika Royal on Mar 1, 2024
Note: These headsets are all discontinued!
Troubleshooting:
Plantronics SupraPlus Wireless headsets (CS351, 351N, 361, 361N) all use the same troubleshooting techniques. If you experience volume distortion, feedback, one-way sound, or no sound make sure the cords are connected correctly, and that the compatibility dial is set to “1.” Next, adjust the listening and microphone volumes on the headset, charging base, and telephone. If issues persist, try the following resets:
Resubscription:
Resync:
Battery Reset Description:
If you still experience issues after the Resubscription / Resync, try a Battery Reset:
Time for a new headset? Many CS531N users have switched to the Leitner LH570
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?