Disco lights on a Sennheiser Wireless Headset

Updated by Hayden Everly on Feb 7, 2024

Disco Lights are a series of lights we may see when a Sennheiser wireless headset is having connectivity issues.

Here's what we'll see:Headset is on the base, has normal battery lights, and a blue charging light on the headset. Then moments after you take it off the base or try to turn it on, all the lights turn off except for a red diamond in the center of the base.

Sometimes the lights will keep clicking off and on, but the headset never stays connected long enough to function properly.

When might we see this:

  1. When the headset and base or not on the same firmware
  2. When the unit is using an older firmware

How to fix it:

A firmware will get you back up and running.

  • Click here to view how to perform a firmware update
  • Or give usa call at 1-800 923-0018 and one of our Product Support team members will help you out

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?