We have all ran into an issue or two with EPOS Connect. It could be that the mic is not showing up, or the “update” button is not clickable.
Troubleshooting to try:
- Move USB cord into a different port
- Do a Dip Switch Reset
- Close the program & unplug the USB for 10 seconds then try re-opening
- Click on “options” then “check for updates” in the EPOS software
- Reboot computer
- Try a different computer it this one won't let us update
What we need to collect when e-mailing Sennheiser/EPOS
- Gather HSUP logs (how to in this article)
- Ask Customer what softphone & version number they are using (does not matter if they use their softphone through a browser)
- Have the Customer take a screenshot of what they are seeing
- Gather as much information as we can from Customer (screenshots, version numbers, etc.)
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
Questions/comments?