Troubleshooting EPOS Connect

Updated by Kyle Newgent on Feb 10, 2023

We have all ran into an issue or two with EPOS Connect. It could be that the mic is not showing up, or the “update” button is un-clickable. We have some methods to fix it if you would like to follow along.


Here are a few things to try

- Move USB cord into a different port

- Do a Dip Switch Reset

- Close the program & unplug the USB for 10 seconds then try re-opening

- Click on “options” then “check for updates”

- Reboot computer

- Try a different computer it this one wont let us update

What we need to collect when e-mailing Sennheiser

- Gather HSUP logs (how to in this article)

- Ask Customer what softphone & version # they are using (does not matter if its through a browser)

- Have the Customer take a screenshot of what they are seeing

- Gather as much information as we can from Customer (screenshots, version numbers, etc)

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

What is Headset Answers?

This is the internal support database for Headsets.com. We market office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours or not. If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Questions/comments?