Softphone Mics Cutting Out

First: Check the basics! Playback/recording, levels, “Allow apps to use microphone” Windows 10 setting, softphone microphone settings.

If everything looks correct, do a sound recording. If it sounds perfect in the sound recorder (installed on most Windows PCs), then it’s 1 of 2 things.

1) If it’s Skype, then go into the Skype sound settings and UNCHECK “Automatically Adjust Microphone Settings”

2) If it’s not Skype, and if you're using your softphone in Google Chrome, a setting in Chrome might be causing the mic issues:

1. Open Google Chrome and go to the 3 dots in the top right

2. Choose “Settings” from the drop-down menu on the right side of the screen.

3. Then go to the top left of the screen and click the blue lines that say “Privacy and security”

4. In the middle screen, select "Site settings", then select "Microphone"

5. Make sure the headset is set up on the dropdown menu at the top

6. Then, select "Sites can ask to use your microphone"

7. Make sure any sites you need to use the headset with are not in the "not allowed to use your microphone" list

That’s it! You’re done! WHEW!