Softphone Mics Cutting Out

Updated by Kamika Royal on Feb 7, 2024

Is the microphone audio on your softphone cutting in and out? Here is some troubleshooting you can try!

First, check the basics:

Make sure your computer sound settings are correct. Instructions for Windows 10, Windows 11, and Mac computers are here

Windows 11 tends to have more advanced sound settings, so here are clearer steps to navigate those

If your headset is already the default in your computer's sound settings, next you can check the microphone privacy settings Here are steps for checking Windows 11 microphone privacy settings

If everything looks correct, do a sound recording. Here is how to do a sound recording test on both Windows and Mac computers

If it sounds perfect in the sound recorder (installed on most Windows PCs), then it’s 1 of 2 things:


  1. If you use your softphone through an app, first check that the headset is the default microphone in the app's sound settings, then UNCHECK “Automatically Adjust Microphone Settings." It may say a various of that, but this is almost always the culprit!
  2. If you're using your softphone in Google Chrome, a setting in Chrome might be causing the mic issues. To fix this...
  • Open Google Chrome and go to the 3 dots in the top right
  • Choose “Settings” from the drop-down menu on the right side of the screen.
Chrome sound settings menu for headsets
  • Then go to the top left of the screen and click the blue lines that say “Privacy and security”
  • In the middle screen, select "Site settings", then select "Microphone"
blue light
  • Make sure the headset is set up on the dropdown menu at the top
  • Then, select "Sites can ask to use your microphone"
  • Make sure any sites you need to use the headset with are not in the "not allowed to use your microphone" list

That’s it! You’re done! WHEW!

If you're still having trouble, give us a call at 1-800-432-3738. We'll be happy to take a closer look with you!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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