ORL12/HSL10 Ring Detection Programming Instructions

Updated by Aurelia Lamas on May 31, 2023

Why would we want to do this?

bottom of Sennheiser wireless remote handset lifter

The ring detection allows your headset to chime when you've got an incoming call.

If you are hearing the chime, but it is simply too soft, check out our article on increasing the ring detection volume in your Sennheiser lifter.

ORL12 Ring Detections Programming Instructions

  1. Call the phone the lifter is attached to. (We recommend using your cell phone or one of your coworker's phones nearby to call.)
  2. When the phone begins to ring, press and hold the P1 button on the lifter until it blinks blue. (Blue light means the ring detection process has started)
    1. (If using P2, the light will flash red)
  3. Allow the phone to ring out loud 4 - 6 times and then disconnect the call. You may see the light on the lifter flash red (this lets us know the ringtone has been recorded successfully)
    1. (If using P2, the light will flash blue when recording is successful)
  4. Place a test call and hear the chime!
    Sennheiser ORL12 HSL10 handset lifter ringer record button

Below are tips for programming the ring tone. This does not need to be sent to the Customer.

  • We want to be in a quiet environment. This will ensure the microphone only pics up the ring tone and not a coworker's voice, or anything that might be playing in the background.
  • When programming the ring tone into the ORL12, make sure the ringer volume is up as loud as it can be! The louder the ring, the easier it will program. You can always lower the ringer volume again once it’s successfully recorded, it doesn’t need to be at that level forever.
  • When programming the ring tone, put the lifter into recording mode once the phone has begun ringing. Why? That way you’re most likely to get a pure ring tone, no talking or whistling.
  • Make sure that the sticker is gone! On the bottom of the lifter, there’s a microphone embedded that’s covered with a white round sticker.
  • Try P1 and P2! You have more than one option for programming the ring detection; why not use both if you’re having troubles getting it going? P1 and P2 are designed to set two different distinct ring tones but you can try your hand at each of them if you have a stubborn lifter.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Questions/comments?