ORL12/HSL10 is not Lifting or Stuck in the Up Position

Updated by Kamika Royal on Feb 7, 2024

Things to try for an ORL12 not lifting:

1. Ensure the OfficeRunner base is set to Phone. The lifter does not lift on computer mode

2. Does the lifter have a red light? Try a lifter reset

3. Try performing a dip switch reset

4. Check power supply, try a different outlet

5. Unplug and reverse the lifter cord going from the pink ACC spot to the top of the lifter

6. Check dip switches, 1 and 2 should be in the up position

7. Try increasing lifter height. Steps for that are here

*The following steps will reset the lifter to the original factory settings. This can be used if the lifter is no longer functioning properly and can help with ring sensor programming if it is no longer working or in cases when the lifter has a constant red flashing light.

Lifter reset:

  1. Begin by unplugging the lifter connector cord from the back of the lifter
  2. Press and hold the P1 and P2 buttons simultaneously while reconnecting the lifter cord
  3. Release the buttons when we plug the cord back in
  4. The reset is complete once the blue light flashes (flashes 5 times)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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