HSL10 (ORL12) Flashing Red

Updated by Kamika Royal on Feb 7, 2024

The flashing red light is an error message. It's the lifter's way of telling us something isn't right.

Sennheiser HSL10 handset lifter red light
How to fix the flashing red light:
  1. Reset the lifter
  2. Swap the end of the cord plugged into the lifter so that the end going into the headset base will now go into the lifter, the end in the lifter will now go into the headset base
  3. Plug the power cable into a different outlet
  4. Try a dipswitch reset
  5. Lastly, ensure there is nothing keeping the lifter from rising up, like a small tab on the phone base or a shoulder rest on the phone's handset

Some people have a tendency to manually move (force) the lifter platform up and down. Please do not do this as it can wear the motor down. This could cause the red light to flash and make the lifter malfunction.

Still need extra help? Give us a call at 1-800-432-3738!

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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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