Leitner Wireless Headsets and Dialpad Softphone: Enabling Call Control

Updated by Kamika Royal on Apr 5, 2024

Use these instructions to enable your Leitner headset to answer your Dialpad calls simply by using your Leitner’s on/off button. If you have any questions our friendly support team is here to help at 1-800-HEADSETS (432-3738)

Leitner Headsets and DialPad logos

Setting Up with Dialpad Desktop App

If you were using another source for your audio, you’ll need to configure the new headset in DialPad.

To do this, just plug in the desired headset and follow the prompts.

  1. Open your Dialpad desktop app
  2. Unplug any other USB headsets you may have connected
  3. Plug in your Leitner USB cord or dongle
  4. The window below will pop up, click on “Yes
Dialpad settings screenshot

Tip: Check the box beside ‘Don’t ask about this device again’ to ensure you don’t have to enable these permissions every time.

Once you get this done, you should have remote answering up to 350 feet away when you tap the ON/OFF button on your headset, so give it a shot and have fun!

Setting Up through Dialpad Web Browser Application

  1. Navigate to Profile Menu (click on your avatar)
  2. Navigate to Preferences
    Dialpad settings screenshot
  3. Select Hardware Settings
  4. Navigate to Call Controls 
  5. Select Add Headset

DialPad settings screenshot
  1. Select Leitner Headset from the list of supported headsets from the dialog box in your browser
  2. Select Connect

Once you get this done, you should have remote answering up to 350 feet away when you tap the ON/OFF button on your headset, so give it a shot and have fun!

Troubleshooting Tip: If your headset is not automatically recognized by your computer, you may need to check your Hardware Settings. Here's how to do that:

Under your Hardware Settings, you’ll now see the device listed in your Quick Device Selection Menu. Make sure the headset is listed as both Microphone and Speaker/Headset

DialPad settings screenshot

Compatibility Guide

This call control feature is currently available in the Dialpad desktop app and the Dialpad web browser application when used with the following:

Browser Support

Google Chrome, Microsoft Edge

Operating System Support

Windows, Mac OS & Chrome OS

Application Support

Browser and native application only. 

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?