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Leitner Wireless Headsets and 3CXSoftphone: Enabling Call Control

Updated by Kamika Royal on Mar 1, 2024

Use these instructions to enable your Leitner headset to answer your 3CX calls simply by using your Leitner’s on/off button. If you have any questions our friendly support team is here to help at 

1-800-HEADSETS (432-3738)

Leitner Headsets and 3CX logos

To configure call control with 3CX, first, ensure your Leitner Headset is connected to your computer via the included USB cable or USB dongle. Then, follow these steps:

  1. Login to the 3CX Web Client
  2. Go to Settings then to Audio/Video
  3. Make sure your Leitner Headset is listed as both Speaker and Microphone under Audio/Video
  4. Under Headset Integration select “Universal Headset Driver (WebHID - 3rd party supported)” from the dropdown menu
  5. Press the Connect headset button
  6. A notification window will request access to connect to your HID device. Select your Leitner headset and press Connect

3CX Settings Screenshot

You should now be able to answer and end 3CX calls by pressing the ON/OFF button on your headset!

Compatibility:
  • 3CX Desktop App
  • Microsoft Edge (Web client)
  • Google Chrome (Web client)

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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?