Leitner Premium Dongle Unresponsive

Updated by Kamika Royal on Jun 17, 2024

If you can't get your Leitner LH470/475 to light up at all, or if you see a purple flashing light when the headset is charging, give these steps a try:

  1. Disconnect the dongle from the computer
  2. Remove the battery from the headset
  3. Wait 30 seconds, then plug the dongle back into the computer and put the battery back in the headset
  4. Resync the dongle and headset
    1. Press and hold the button on the dongle until the light on the dongle begins to flash, then let go
    2. Press and hold the ON/OFF button on the headset for about 8 seconds until the FocusLight double-flashes blue, then let go
    3. The headset will flash purple 5 times and the dongle will continue to flash. Once both stop flashing, the pairing is complete

Still need help? Give us a call at 1-800-432-3738

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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