Leitner Premium Dongle Low Range

Updated by Kamika Royal on Mar 1, 2024

If you can only get 15-30 feet away from the dongle without going out of range, try these steps to get it fixed!

  • Remove then re-insert the battery
  • Plug the dongle into a different USB port in the computer
  • Resync the headset to the dongle
    • Press and hold the button on the dongle until the light on the dongle begins to flash, then let go
    • Press and hold the ON/OFF button on the headset for about 8 seconds until the FocusLight double-flashes blue, then let go
    • The headset will flash purple 5 times and the dongle will continue to flash. Once both stop flashing, the resync is complete!
  • Try plugging the dongle into a different computer - sometimes the range can be affected by the specific computer itself

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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?