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Updated by Hayden Everly on May 31, 2023
Disclaimer: We no longer sell this headset, thus do not have much information on it aside from what is already in this article.
This means one of five things and almost never a sign of a defect:
1) The compatibility switch is set to the wrong letter (the switch labeled A thru I. A and G are the letters that work with the most phones)
2) The handset cord and connector cords are plugged into the wrong jacks on the back of the amp and need to be reversed (the connector cord must be plugged into the jack labeled with the picture of the entire phone or the amp will not work. The handset, however, will work even if it is plugged into the wrong jack)
3) The batteries are in backward
4) The batteries are dead. This is the most common issue. You should always try changing these (and then double-check to make sure the batteries are not backward) even if the customer has already changed them once
5) The connector cord is not plugged all the way in. Neither the headset nor handset will work if this is the case. There is also a possibility the connector cord is bad (but this is incredibly rare). You may also be trying to use a cord that did not come with the unit
Time for a new headset?
Many Jabra wireless headset users have switched to the Leitner LH270!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
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This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?