Updated by Kyle Newgent on May 31, 2023
Before running this update, place the headset on the headset base and make sure the headset base is connected to your computer with the Sennheiser USB cord.
If your headset doesn't have a charging base, use the USB charging cord that came with it and plug that into the computer.
We don't recommend updating your headset's firmware unless necessary. If you want help before or during the update, give us a call at 800-923-0018
Time For A New Headset?
Many EPOS and Sennheiser Customers have upgraded to the Leitner LH570.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
EPOS Connect Firmware Instructions
What is EPOS Connect?
What is Always Audio in Sennheiser Wireless Headsets?
Troubleshooting EPOS Connect
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)
Questions/comments?