How to Install EPOS Connect

Updated by Kyle Newgent on May 31, 2023

Before running this update, place the headset on the headset base and make sure the headset base is connected to your computer with the Sennheiser USB cord.

If your headset doesn't have a charging base, use the USB charging cord that came with it and plug that into the computer.

  1. Go to the  EPOS Connect software page.
  2. Click the download button for your operating system. If you use Windows, click "Download for Windows" and so on.
  3. Install EPOS and use the installation wizard. It should place an icon on the desktop that looks like a black stylized “E” logo.
    Note: You may need to get permission from your IT before downloading and installing this program.
  4. Click on the black "E" logo to open EPOS Connect. Then, click on the second icon on the bottom of the page. It should look like a circle made of two arrows.
  5. Click "Check for Updates" on the right of the screen and let it run.
  6. If it says that an update is available, click "Install Updates."
  7. After a few minutes, it should say that your headset has been updated!
  8. When the update is complete, test your Sennheiser headset. It should now be working. If not, or if the update did not complete successfully, give us a call at 800-923-0018!

Time For A New Headset?

Many EPOS and Sennheiser Customers have upgraded to the Leitner LH570.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customers of ours (or not). If you have problems, suggestions, or unanswered questions please email us at hello@headsets.com (compliments and gratitude also welcomed)

Questions/comments?