How do I perform a reset on my CS510/520?

Updated by Hayden Everly on Feb 7, 2024

Automatic Secure Subscription

1) Begin with the headset OUT of the base in standby mode.

2) Simply place the headset into the charger and it will automatically subscribe to the base, making it the primary headset. The Power On/Subscription LED will flash white during the subscription process and become solid white when the new subscription is established.


Manual Over-the-Air Subscription

1) Begin with the headset OUT of the base in standby mode.

2) Press and hold the subscription button on the base for three seconds. The Power

on/subscription light will flash white.

3) Press and hold the volume up button on the headset for three seconds until the headset LED

turns solid green.

4) When the Power on/subscription LED on the base becomes solid white, the

headset and base are subscribed to one another.

Plantronics CS520 wireless headset subscription button

NOTE: If the subscription process times out after two minutes or if the subscription process

fails, the subscription LED on the base will go dark for three seconds and then re-illuminate

steadily to indicate power is applied to the base. If this occurs, try to re-subscribe the headset

again.


Stopping Subscription

If the base is in subscription mode and you want to stop the base from searching for a headset,

press the subscription button again. The subscription LED on the base will go dark for three

seconds and then re-illuminate steadily to indicate power is applied to the base.

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Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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