How do I Get Ring Detection With my Shoretel EHS Cable?

Updated by Hayden Everly on May 19, 2024

If you are having trouble getting ring detection for your ShoreTel phone with the Sennheiser electronic hookswitch for ShoreTel phones, try changing ring tones.

Ring tones #2 and #4 work best for ShoreTel EHS cables. Make sure the phone ringer volume is loud enough for the small microphone included with the EHS cable to pick it up.

Headset bonus! You can tell which incoming line is ringing because the chime in the headset sounds slightly different for ringtone 2 and 4

Changing the ring tone
  1. Press options, enter your password, and press the ok soft key.
  2. Scroll to select the change ring option.
  3. Press the edit soft key.
  4. Use the scroll button to select the ring you want to hear, (ring Tones #2 or #4) then press the ring soft key to hear the selected ring tone.
  5. Press the ok soft key when you’ve chosen the ring you want. Then press the done soft key.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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