Updated by Hayden Everly on Jun 27, 2023
1. With headset on the base, remove power (and USB connection if applicable) from the headset base.
2. Unplug anything under the phone and ACC port in the back of the cube
3. Unplug RJ9 cable from the headset jack of the phone
4. Unplug EHS cable from the AUX, 5 pin or other jack (depending on the phone model) on the phone
5. Reconnect EHS to the AUX, 5 pin or other jack on phone
6. Reconnect RJ9 cord to headset jack on phone
7. Reconnect EHS to the headset base
8. Reconnect power (and USB if in use) to the headset base
Note: Some EHS cords hook up differently from others. For the most part, if there is something plugged into the pink, then unplug that first, then the phone port. If there is only a phone port, then unplug that first, and then the headset jack in the back of the phone (followed by another cord, usually in the EXT, AUX, or EHS port)
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?