"Echo" vs Echo

Echo echo echo echo echo...

It's normal to hear yourself in the headset while talking, in fact, it is called "sidetone." But if you or your callers are hearing a delayed echo, we may need to get that fixed up with the instructions below.

Echo heard by headset your callers

• Try all the compatibility settings in the back or bottom of your headset base and see if the sound improves
• The incoming volume on the headset could be too loud, try reducing the volume on the headset with the speaker volume adjuster
• The volume on the telephone may be too loud, try hitting the volume down button on the phone until it disappears
• The jack you’re plugged into might be incompatible with the headset, try going through the handset port on the phone base

Echo heard by headset you

Cause: A volume setting is turned up too high. Check volumes in this order:

1. Mic: Lower the mic volume first. If your voice becomes too quiet, bring it to a level where you can be easily heard
2. Headset volume: If the mic is at a normal level and you're still echoing, try lowering the volume on the headset itself until you don't hear the echo anymore
3. Phone volume: Once you’ve gotten rid of the echo, raise the volume on your phone. Get it to a point where you can hear your callers but not the echo